June 15, 2022

Lexer has partnered with Cotton On Group to enhance their customer experience strategy

minute read

Lexer has been selected as the CDXP partner for Cotton On Group’s eCommerce site across nine different regions and for all eight brands within the Group.

Customer experience is the new battleground for many within retail as reports predict that between 2020 and 2024, the global investment in digital transformation will almost double. Marketers seek to be empowered by comprehensive, yet easy to use customer data platforms to create the technologically enabled experiences that will drive business growth with many believing it also strengthens customer relationships.

Cotton On will use Lexer’s Customer Data and Experience Platform (CDXP) to better understand their customers at an individual level and use that insight to build more relevant, personalized communications through their customer’s preferred communication channel. Cotton On Group includes the brands Cotton On, Cotton On Kids, Cotton On Body, Rubi, Typo, Factorie, Supre, and Ceres Life.

Brendan Sweeney, Cotton On Group General Manager eCommerce, said: “We understand that customers, more than ever, crave flexibility in where and when they shop. Being able to have one customer data experience platform to help bring the insights across our touch points will allow us to better serve our customers while delivering an enhanced and personalized experience. As Lexer was created for retail first and offers real innovation options in our space, it seemed like the right choice to help us elevate our customer experience.”

Retailers are recognizing that great brands are built on great customer experiences, and as a result, CDXPs are experiencing accelerated adoption across the sector. Competition and the cost to acquire new customers are rising, and customer retention strategies that enhance lifetime value are in the limelight. Serving as a central source of truth, Lexer makes the customer data required for omnichannel personalization accessible to all teams, from customer service to marketing and advertising.

Nick Hinsley, VP Retail at Lexer, said: “Cotton On has been a part of many of our lives here in Australia while we’ve grown up. And I can’t wait to help one of the largest clothing brands here and internationally improve its offering to customers. We’ve seen data being able to play an increasingly vital role for retailers in understanding their customers and being able to better serve their needs and this will only continue as technology continues to proliferate its role in our lives.”

Other progressive retailers, such as The Iconic, Sur La Table, Zimmermann, and Rip Curl have adopted Lexer to house their customer data because it also offers measurement, insights, and activation workflows while enriching customer profiles with retail attributes and proven playbooks that enable their marketing teams to make a bigger impact every day.

Know your customers. Grow your business

Lexer’s Customer Data and Experience Platform (CDXP) is a powerful tool that can help you break down data silos and improve your customer experience. By collecting, cleaning, and unifying customer data, a Lexer will  provide you insights that would otherwise be unavailable.

Lexer is the only CDXP built for retail and is the tool of choice for over 150 industry-leading retailers like Supergoop, Quiksilver, Sur La Table, and Rip Curl. We put the power of your customer data directly into your hands, ensuring you have the insights necessary to grow your business. Our intuitive tools enable retail, marketing, and service teams to create data-driven engagement strategies that positively impact every stage of the customer lifecycle.

To learn how Lexer can help you understand your customers and build phenomenal experiences, schedule a demo with our team using the form below!

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