A private event inquiry from a known guest: their full history
What the answer looks like
Illustrative output on sample data
Illustrative example: how Lexi answers this for a historic hotel with two restaurants and four event spaces. It matches the inquiry email and phone to PMS stays, POS visits and past events.
- 14 restaurant visits in the past two years, $3,900 total spend
- Favorite venue: the rooftop restaurant, usually Friday dinner for four
- Two hotel stays, both for anniversaries
- One past event: a 30-person birthday dinner in 2024
What the data shows
This is a high-value regular with a strong link to the rooftop restaurant.
What it means
The inquiry is for a 50th birthday. A proposal built around the rooftop and their favorite dishes is likely to win the booking.
What to do
Offer the rooftop's private terrace, include their usual wines, and add a room package for the night.
Want me to draft the guest summary for the events team?
Why it matters
Event teams often treat every inquiry as a stranger, even when the guest is a regular. Seeing their history before replying lets you tailor the proposal, suggest a venue and menu they already love, and give your best guests the welcome they expect.
Frequently asked questions
How should event teams handle inquiries from existing guests?
Look up their history before replying. Knowing where they dine, what they order and what they spend lets you suggest a space and menu they already like, and shows the guest they are recognized and valued.
What guest history helps an event proposal?
Favorite venues, usual party size, preferred dishes and wines, past events and hotel stays for occasions. Even a few of these details make a proposal feel personal and more likely to be accepted. Share them with the events team before the first reply.
How do you match an event inquiry to a known guest?
Match the inquiry email and phone number to existing guest profiles from reservations, POS, loyalty and the hotel's property management system (PMS). A single matched profile shows their full history in one view, including visits at every venue in the group.